Privacy Policy
Your privacy matters to us at HarvestIsleJuniper
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing occurs securely via our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
HarvestIsleJuniper respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal information is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Although we deploy robust security practices, no online transmission method is completely secure. We regularly update our security measures to defend against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. In accordance with applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and comply with legal obligations. Retention periods vary depending on the data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: roughly three years after the last service interaction
- Payment processing records: around seven years for tax and accounting purposes
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you opt out or about two years of inactivity
Cookies and Site Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how people interact with our site. Cookies enable us to recall your choices and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies might impact site functionality. For more details on how we handle cookies, see our Cookie Policy.
Links to External Sites
Our site might include links to services or sites operated by others. This privacy policy covers only HarvestIsleJuniper and our site. We are not responsible for how external sites handle your data.
We recommend that you review the privacy policies of any third-party sites you access via links on our platform.
Policy Updates
We periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch.
Contact Us About Privacy
HarvestIsleJuniper Privacy Team
42 Floral Way, London
London, United Kingdom WC2N 5DN
Email: [email protected]
Phone: +44 20 7946 0555
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.